Cancellation and Refund
Effective Date: 01/04/2024
Thank you for shopping at WGlory Ind. We strive to provide a seamless shopping experience and high-quality products. However, if you need to cancel an order or request a refund, the following policy outlines the process.
1. Cancellation Policy
- Order Cancellation Before Shipment: If you wish to cancel an order, you can do so before the product is shipped. Please contact us at info@wgloryind.com or call us at +918287693366 as soon as possible. Once the cancellation is confirmed, we will process your refund.
- Order Cancellation After Shipment: Orders that have already been shipped cannot be canceled. However, you may be eligible for a return or refund based on the conditions outlined in the return policy below.
2. Return and Refund Policy
We want you to be satisfied with your purchase. If you receive a defective or incorrect product, you may return it under the following conditions:
- Eligibility for Return:
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- Returns must be initiated within 7 days of receiving the product.
- Non-Returnable Items: Certain products, such as perishable goods, custom-made items, or items marked as non-returnable, are not eligible for returns or refunds.
- Return Process: To initiate a return, please contact our support team at info@wgloryind.com or call +918287693366. Once your return request is approved, we will provide instructions on how to ship the item back to us. Shipping costs for returns may be the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item).
3. Refund Policy
- Refund Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original method of payment within 7-10 business days.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items that show signs of use or are not in their original condition).
- Late or Missing Refunds: If you haven’t received a refund after 10 business days, please first check your bank or credit card provider. If there’s still an issue, contact us at info@wgloryind.com.
4. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@wgloryind.com with your order details and we will assist you.
5. Contact Us
If you have any questions about our cancellation and refund policy, feel free to contact us:
WGloryInd
407/1 Pocket D6, Sector 6, Rohini, Delhi – 110085
Email: info@wgloryind.com
Phone: +918287693366